bigbunny game Privacy Policy for Filipino Players

bigbunny game is committed to protecting the personal information of all players in the Philippines. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we keep it secure. It also explains your rights regarding your personal data and how you can exercise those rights.

If you have questions about this policy or about how bigbunny game handles your information, you can contact us at [email protected].

When you register an account on bigbunny game, we collect the following types of personal information:

• Account Information: Your full name, date of birth, email address, and Philippine mobile number. This information is required to verify your identity and ensure you meet the minimum age requirement of 21.
• Payment Information: Details of your preferred payment method, including your GCash or Maya account name, bank account information, or online banking credentials (as required for verification). We do not store full credit card numbers or sensitive financial credentials.
• Verification Documents: Copies of your government-issued ID and proof of address, submitted as part of the KYC (Know Your Customer) process when requested.
• Transaction History: Records of all deposits, withdrawals, bets placed, and game sessions on the platform. This data is necessary for account management, dispute resolution, and regulatory compliance.
• Device and Usage Data: Information about your device type, operating system, browser, IP address, login times, and how you interact with the platform. This helps us improve performance and detect suspicious activity.
• Communication Records: Any messages you send to our support team, including email correspondence and chat logs, to help us respond effectively to your inquiries.

bigbunny game uses the personal information we collect for the following purposes:

• Account Management: To create and maintain your player account, process your registration, and manage your profile information.
• Identity Verification: To confirm that you are at least 21 years old and that the identity you provide matches the name on your payment accounts, as required for responsible gaming and anti-fraud measures.
• Payment Processing: To process deposits to your PHP wallet, handle withdrawal requests, and reconcile transactions with our payment providers (GCash, Maya, banks, and online banking channels).
• Platform Security: To detect and prevent fraudulent activity, protect against unauthorised account access, and enforce our Terms & Conditions.
• Customer Support: To respond to your questions, resolve disputes, and provide assistance when you contact our support team.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall functionality and user experience of bigbunny game.
• Legal Compliance: To comply with applicable laws and regulations in the Philippines, including responsible gaming requirements and record-keeping obligations.

bigbunny game does not use your personal information for purposes unrelated to the operation and security of the platform.

bigbunny game does not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

• Payment Providers: To process deposits and withdrawals, we share necessary transaction details with GCash, Maya, banks, and Philippine online banking systems. These providers have their own privacy policies governing how they handle your data.
• Service Providers: We may share data with trusted third-party service providers who assist with platform hosting, data storage, analytics, and technical support. These providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.
• Legal Obligations: We may disclose personal information if required by law, court order, or valid legal process, or to protect the rights, property, or safety of bigbunny game, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

bigbunny game will never share your information with advertisers or marketing organisations.

bigbunny game uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our site. We use them for the following purposes:

• Session Cookies: To keep you logged in during your visit and maintain your preferences within a single session.
• Analytics Cookies: To understand how players navigate the platform, which games are most popular, and where technical issues occur, so we can improve performance over time.
• Security Cookies: To help identify and prevent suspicious login attempts and protect your account from unauthorised access.

You can adjust your browser settings to refuse or delete cookies, but doing so may affect some platform features, including your ability to stay logged in. bigbunny game does not use cookies to serve third-party advertising on our platform.

We take the security of your personal information seriously. bigbunny game implements the following measures to protect your data:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers.
• OTP (One-Time Password) verification for account login and sensitive account changes.
• Restricted internal access to personal data, limited to authorised personnel who need it to perform their job functions.
• Regular security assessments and monitoring of our systems for vulnerabilities.

While we use industry-standard measures to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — never share your password, and contact our support team immediately if you suspect your account has been accessed without your permission.

bigbunny game retains your personal information for as long as your account is active or as long as necessary to provide our services. When you close your account, we will retain certain data for a period as required by applicable legal and regulatory obligations in the Philippines, including transaction records for audit and compliance purposes.

Once data is no longer required under these obligations, we will securely delete or anonymise it so it can no longer be linked back to you.

As a player on bigbunny game, you have the following rights in relation to your personal data:

• Right of Access: You can request a copy of the personal information we hold about you at any time.
• Right to Correction: If any of your personal details are inaccurate or out of date, you can request that we correct them.
• Right to Deletion: You can request that we delete your personal data when it is no longer necessary for the purpose it was collected, subject to any legal retention requirements.
• Right to Restriction: In certain circumstances, you may request that we limit how we use your data while a concern is being resolved.
• Right to Object: You may object to certain types of data processing, including any use of your information for purposes beyond what is strictly necessary for your account.

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe and in accordance with applicable data protection laws in the Philippines.

bigbunny game is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that an account has been registered by a person under 21, we will immediately close that account and delete any associated personal data.

If you believe a minor has registered on our platform, please notify us at [email protected] as soon as possible.

bigbunny game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws. When significant changes are made, we will notify registered players through the platform or via the contact details on their account.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of bigbunny game after an update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how bigbunny game handles your personal information, please reach out to us at:

[email protected]

Our team will do our best to address your concern promptly. For questions about your account or transactions, you may also visit our FAQ page for quick answers to common questions.